Complaints procedure

As a care provider, Nova Cura Health falls under the Dutch Care Quality, Complaints and Disputes Act (Wkkgz). We would love to hear if something could be better.

Step 1: tell us directly or e-mail info@novacurahealth.nl; we respond within five working days. Step 2: if we cannot work it out together, you can contact our independent complaints officer free of charge via [name follows]. Step 3: if you are still not satisfied, you can submit your complaint to the recognised disputes committee we are affiliated with: [name follows]. Its ruling is binding.